not loading?

Discussions about the Notes and Journal tool on LDS.org. This includes the Study Toolbar as well as the scriptures and other content on LDS.org that is integrated with Notes and Journal.
karyntripp
New Member
Posts: 1
Joined: Fri Sep 04, 2020 5:54 am

Re: not loading?

Post by karyntripp »

I have been trying for 2 days to get the website to work! I have to give a talk on Sunday and am trying to do research, but cannot get anything to load!
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sbradshaw
Community Moderators
Posts: 6731
Joined: Mon Sep 26, 2011 9:42 pm
Location: Utah

Re: not loading?

Post by sbradshaw »

You may need to clear cookies for ChurchofJesusChrist.org on your browser. That usually fixes issues where pages don't load or only load partially – at least, if those issues are lasting for several days (sometimes there are temporary outages that last a few hours that might have different causes, but in this case, it sounds like invalid cookies).
Samuel Bradshaw • If you desire to serve God, you are called to the work.
kcowolf
New Member
Posts: 30
Joined: Sun Feb 15, 2009 9:27 am
Location: Olathe, Kansas USA

Re: not loading?

Post by kcowolf »

I checked this again today and it's working now. I hadn't tried clearing my cookies, but I'll keep that in mind in case I see this again.
munaish
Member
Posts: 196
Joined: Sun Apr 01, 2012 1:58 pm

Re: not loading?

Post by munaish »

In addition to cookies, in some circumstances where pages don't load when they should, clearing the DNS cache might also help, if you know how to do that. But if no DNS settings have changed, you probably don't need to worry about it.

If you don't want to clear your cookies, but you want to see if clearing your cookies would help, try viewing the page in a private tab/window. There are no cookies to start with there.

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