Connecting to Liahona WiFi

[dmburl]

I hope it is alright to post in this thread for help.
I have 2 cellphones I use to "Zoom" sacrament meeting. These phones are only used for this purpose. They do not have SIM cards, they only use the churches WiFi. They have worked for 2 years without issues. They worked last week, December 21, 2025. Today when I tried to connect to Liahona I get this error:

Timed out while joining "Liahona". Please try again later.

I rebooted, attempted to connect, got the same error. I forgot the network and powered off/on, attempted to connect, got the same error.
I am able to connect on my personal cellphone (Andriod Oneplus 8T), my daughter's cellphone (Pixel 7 Pro), and a random member's cell phone. No one else has this issue. Is there a chance my two cell phones got profiled and blocked on Liahona? That is the only thing I can think happened.

Both blocked phones are:
OnePlus 7T
Android Version 12
Cellphone 1 MAC: 48:01:c5:b4:26:57
Cellphone 2 MAC: c0:ee:fb:2b:3c:91

Is there a way to submit a support ticket? Or is this the best way to resolve this?

[caillines]

By "use to zoom sacrament meeting" do you mean you use the phones to broadcast the meeting via Zoom?
If so, try using the Lehi network.

[russellhltn]

Lehi isn't always enabled, and even if it is, you'd have to find out the current password as it change every few weeks months.

Since it used to work, I'd suggest power cycling the buildings network some time when it's empty.

[Biggles]

Lehi isn't always enabled, and even if it is, you'd have to find out the current password as it change every few weeks.

In fact it automatically expires after 90 days.

[dmburl]

I hope it is alright to post in this thread for help.
I have 2 cellphones I use to "Zoom" sacrament meeting. These phones are only used for this purpose. They do not have SIM cards, they only use the churches WiFi. They have worked for 2 years without issues. They worked last week, December 21, 2025. Today when I tried to connect to Liahona I get this error:

Timed out while joining "Liahona". Please try again later.

I rebooted, attempted to connect, got the same error. I forgot the network and powered off/on, attempted to connect, got the same error.
I am able to connect on my personal cellphone (Andriod Oneplus 8T), my daughter's cellphone (Pixel 7 Pro), and a random member's cell phone. No one else has this issue. Is there a chance my two cell phones got profiled and blocked on Liahona? That is the only thing I can think happened.

Both blocked phones are:
OnePlus 7T
Android Version 12
Cellphone 1 MAC: 48:01:c5:b4:26:57
Cellphone 2 MAC: c0:ee:fb:2b:3c:91

Is there a way to submit a support ticket? Or is this the best way to resolve this?

To follow up on this topic. In my instance this is how it was resolved:
I contacted the stake clerk, he and I did troubleshooting of all the basics. We ended up calling the church support line, they couldn't detect any reason why it wasn't working. My cellphone would not connect to the Wi-Fi nor show any logs it was trying.

The stake clerk had a local contact that worked with the church on the Cisco Meraki support contract. I was able to leave my phone with him for the weekend. (This was an old phone I only used for zoom at church.) They found the church rolled out a WPA3 policy to some churches and in that set of policies there was a setting requiring an obscure configuration that was once part of the WPA3 protocol but was either not used by most manufacturers or was abandoned. I wish I could remember what it was, but I wasn't familiar with it and couldn't spell it if I did remember it. The Meraki team removed that one setting from the policy and my phones were able to connect just fine.

In troubleshooting we found could connect to some buildings Wi-Fi and some I could not, even within the same stake. What I found is the church's building networks are grouped randomly and policy and settings are applied in a rolled out fashion. This is why it would work in our stake center, but not in the building I attend, but would also not work at a random church I tested one day. There is not rhyme or reason other than networking why buildings are grouped the way they are. Although I surmise it makes sense in a network spreadsheet somewhere.

Either way it is resolved UT honestly if we didn't have a local Meraki contact nothing would be fixed today.