Connecting to Liahona WiFi

[dmburl]

I hope it is alright to post in this thread for help.
I have 2 cellphones I use to "Zoom" sacrament meeting. These phones are only used for this purpose. They do not have SIM cards, they only use the churches WiFi. They have worked for 2 years without issues. They worked last week, December 21, 2025. Today when I tried to connect to Liahona I get this error:

Timed out while joining "Liahona". Please try again later.

I rebooted, attempted to connect, got the same error. I forgot the network and powered off/on, attempted to connect, got the same error.
I am able to connect on my personal cellphone (Andriod Oneplus 8T), my daughter's cellphone (Pixel 7 Pro), and a random member's cell phone. No one else has this issue. Is there a chance my two cell phones got profiled and blocked on Liahona? That is the only thing I can think happened.

Both blocked phones are:
OnePlus 7T
Android Version 12
Cellphone 1 MAC: 48:01:c5:b4:26:57
Cellphone 2 MAC: c0:ee:fb:2b:3c:91

Is there a way to submit a support ticket? Or is this the best way to resolve this?