Zoom FAQ - Revision history

ZentnerWJ: Updated the link for the GSD to the point to the GSD article.

2026-03-25T22:09:04Z

Updated the link for the GSD to the point to the GSD article.

← Older revision		Revision as of 22:09, 25 March 2026
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	'''A.''' Local units are encouraged to use [https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.zoom.us%2Fhc%2Fen-us%2Farticles%2F360044476331-Webinar-livestream-redirect&data=04%7C01%7Cbret%40ChurchofJesusChrist.org%7Cc638a18fb11845fa06af08d97c4f15c3%7C61e6eeb35fd74aaaae3c61e8deb09b79%7C0%7C0%7C637677501372545975%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bu2ZJY7u189mYtlkIVx4fbu21NRbrZXxqYmkE2ZVDvA%3D&reserved=0 online resources] provided by Zoom for training and troubleshooting.		'''A.''' Local units are encouraged to use [https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.zoom.us%2Fhc%2Fen-us%2Farticles%2F360044476331-Webinar-livestream-redirect&data=04%7C01%7Cbret%40ChurchofJesusChrist.org%7Cc638a18fb11845fa06af08d97c4f15c3%7C61e6eeb35fd74aaaae3c61e8deb09b79%7C0%7C0%7C637677501372545975%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bu2ZJY7u189mYtlkIVx4fbu21NRbrZXxqYmkE2ZVDvA%3D&reserved=0 online resources] provided by Zoom for training and troubleshooting.

	Technology specialists who have problems with the license portal [http://meet.churchofjesuschrist.org/ (meet.churchofjesuschrist.org)] Should contact the [~~https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/my-calling-as-a-technology-specialist/global-service-department?lang=eng~~ Global Service Department (GSD)], email [mailto:Mht@churchofjesuschrist.org mht@churchofjesuschrist.org], or submit feedback using the [https://research.churchofjesuschrist.org/jfe/form/SV_5bYzR8hzY8R1gkl ‘Feedback’ button] on the meet-portal.		Technology specialists who have problems with the license portal [http://meet.churchofjesuschrist.org/ (meet.churchofjesuschrist.org)] Should contact the [[Global Services Department\|Global Service Department (GSD)]], email [mailto:Mht@churchofjesuschrist.org mht@churchofjesuschrist.org], or submit feedback using the [https://research.churchofjesuschrist.org/jfe/form/SV_5bYzR8hzY8R1gkl ‘Feedback’ button] on the meet-portal.

Mmatute: /* Q. How do I request a Church-provided Zoom license? */

2024-11-22T00:48:20Z

Q. How do I request a Church-provided Zoom license?

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	=== Q. How do I request a Church-provided Zoom license? ===		=== Q. How do I request a Church-provided Zoom license? ===
	'''A.''' ~~Only~~ stake, mission, or district Technology Specialists ~~listed~~ in LCR ~~can request one license per unit via~~ the ~~Meet portal~~. ~~Contact~~ the ~~GSD~~ or ~~use~~ the ~~feedback button if access issues arise~~.		'''A.''' To request a Church-provided Zoom license, stake, mission, or district Technology Specialists can acquire licenses for units at meet.churchofjesuschrist.org. The Technology Specialist's calling must be recorded in Leader and Clerk Resources (LCR) to access the website.

			Once on the website, select "Manage" under the "Local Units" option to request or manage Zoom accounts.

			The Technology Specialist should provide an email address for the person managing the local unit license. Zoom will then send instructions on how to complete the account setup and activation.

	[[Creating Church Zoom Account\|Click Here for more information on creating a Church Zoom Account]]		[[Creating Church Zoom Account\|Click Here for more information on creating a Church Zoom Account]]

Mmatute: /* Q. How can I transition from using a streaming platform (YouTube, Facebook, etc.) to using Zoom webinar without substantial cost or effort?   */

2024-11-20T23:06:18Z

Q. How can I transition from using a streaming platform (YouTube, Facebook, etc.) to using Zoom webinar without substantial cost or effort?  

← Older revision		Revision as of 23:06, 20 November 2024
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	=== Q. How can I transition from using a streaming platform (YouTube, Facebook, etc.) to using Zoom webinar without substantial cost or effort?   ===		=== Q. How can I transition from using a streaming platform (YouTube, Facebook, etc.) to using Zoom webinar without substantial cost or effort?   ===
	'''A.''' Units ~~currently broadcasting with~~ hardware ~~supported by Zoom such as cell phones~~ (Larix Broadcaster) ~~or laptops~~ (OBS) ~~should be able to~~ transition ~~to Zoom webinar~~ easily ~~without additional cost. Simply make sure~~ the Zoom app ~~is installed on the device~~ and ~~select~~ the correct audio and video ~~source~~.		'''A.''' Units using hardware like cell phones (Larix Broadcaster) or laptops (OBS) can transition easily by installing the Zoom app and selecting the correct audio and video sources. Units with encoders like Teradek can transition by using an HDMI to USB video capture device and a laptop as shown below.

	Other units that may be able to transition to Zoom webinar with minimal cost and effort include those with a dedicated encoder like the Teradek or J-Tech. These systems typically have an HDMI cable that delivers chapel audio and video to the encoder. To transition these systems to Zoom webinar, local units will need an HDMI to USB video capture device and laptop as shown below. This setting is primarily for stake centers during stake conferences and activities. In effect this would mean that we would not need the laptops each week but just for the periods stake conferences and activities are held. The laptop would not need to be stored on the premises. We encourage that wards should stick with their current processes until more information is available.
	[[File:HDMI to USB.jpg\|433x433px]]		[[File:HDMI to USB.jpg\|433x433px]]

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	=== Q. How do I request a Church-provided Zoom license? ===		=== Q. How do I request a Church-provided Zoom license? ===
	'''A.''' Only ~~individuals who have been called as a technology specialist by their~~ stake, mission, or district ~~Presidents, and have it accurately recorded on~~ LCR~~, can request Church-provided Zoom licenses. Individuals with these callings~~ can request one license per unit ~~associated with their stake/district/mission in~~ the Meet portal. ~~Individuals assigned one of these callings that cannot access the Zoom licensing page in the portal should contact~~ the GSD or ~~request assistance through~~ the ~~portal~~ feedback button.		'''A.''' Only stake, mission, or district Technology Specialists listed in LCR can request one license per unit via the Meet portal. Contact the GSD or use the feedback button if access issues arise.

	[[Creating Church Zoom Account\|Click Here for more information on creating a Church Zoom Account]]		[[Creating Church Zoom Account\|Click Here for more information on creating a Church Zoom Account]]
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	=== Q. Can we get more than one license per unit?  ===		=== Q. Can we get more than one license per unit?  ===
	'''A.''' In the rare case where a unit requires an additional license, an STS can submit that request through [https://meet.churchofjesuschrist.org meet.churchofjesuschrist.org]. The ~~Area or Stake making the request for additional Zoom licenses will subsidize~~ the ~~cost from their~~ Area or Stake budget~~. Although the Area/Stake will be paying for it, they will benefit from the church's bulk contract discount of~~ $90/year per license. ~~Please be specific when filling out the "Request Reason" field as these exceptions are only approved by the Meetinghouse Technology team only for legitimate use cases~~.		'''A.''' In the rare case where a unit requires an additional license, an STS can submit that request through [https://meet.churchofjesuschrist.org meet.churchofjesuschrist.org]. The cost is subsidized by the Area or Stake budget at $90/year per license. Exceptions require detailed justification and approval.

	=== Q. Will previously scheduled meetings ~~and webinars~~ be deleted when ~~the~~ Church-provided license ~~is applied to an existing Zoom account~~?  ===		=== Q. Will previously scheduled meetings be deleted when upgrading to a Church-provided license?  ===
	A. No. Meetings and webinars associated with a Zoom account that is upgraded with the Church Zoom licensing will not be deleted or changed.		A. No. Meetings and webinars associated with a Zoom account that is upgraded with the Church Zoom licensing will not be deleted or changed.

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	Local units that have already purchased an account directly from Zoom can either keep it or transfer it to a Church account. To transfer the account to the Church provided Zoom accounts, follow the steps outline in the [[Transferring Zoom Account to Church Zoom Account]] article.		Local units that have already purchased an account directly from Zoom can either keep it or transfer it to a Church account. To transfer the account to the Church provided Zoom accounts, follow the steps outline in the [[Transferring Zoom Account to Church Zoom Account]] article.

	If you follow the account registration process in meet.churchofjesuschrist.org and complete the activation email sent by Zoom, but still have a basic account, submit feedback through the [https://research.churchofjesuschrist.org/jfe/form/SV_5bYzR8hzY8R1gkl feedback button] in the [https://meet.churchofjesuschrist.org/ meet.churchofjesuschrist.org portal.]		If you follow the account registration process in meet.churchofjesuschrist.org and complete the activation email sent by Zoom, but still have a basic account, contact the GSD or submit feedback through the [https://research.churchofjesuschrist.org/jfe/form/SV_5bYzR8hzY8R1gkl feedback button] in the [https://meet.churchofjesuschrist.org/ meet.churchofjesuschrist.org portal.]

	=== Q. How do I change the email address ~~that is~~ associated with ~~the~~ local unit’s Zoom ~~account~~? ===		=== Q. How do I change the email address associated with a local unit’s Zoom license? ===
	'''A'''. Do not change the email address within the Zoom profile on the official Zoom website. Have the Stake Technology Specialist sign into <nowiki>https://meet.churchofjesuschrist.org/</nowiki> ~~with Church Account credentials~~.		'''A'''. Do not change the email address within the Zoom profile on the official Zoom website. Have the Stake Technology Specialist sign into <nowiki>https://meet.churchofjesuschrist.org/</nowiki>.

	In the Local Units Box, select “Manage”.		In the Local Units Box, select “Manage”.
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	=== Q. What email address should be provided for Zoom accounts? ===		=== Q. What email address should be provided for Zoom accounts? ===
	'''A.''' A unique email address ~~is required~~ for each ~~Zoom~~ license ~~requested~~. Technology Specialists ~~are encouraged to use email addresses they~~ manage and ~~can transfer access to if released from their calling~~.		'''A.''' Use a unique email address for each license. Technology Specialists should manage these accounts and consider using stake Gmail accounts with task-specific sub-accounts for wards or branches.

	~~An option to consider is to use a stake Gmail account to create task-specific sub-accounts, one for each ward or branch.~~

			[https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.google.com%2Fa%2Fusers%2Fanswer%2F9308648%3Fhl%3Den&data=04%7C01%7Cbret%40ChurchofJesusChrist.org%7Cc638a18fb11845fa06af08d97c4f15c3%7C61e6eeb35fd74aaaae3c61e8deb09b79%7C0%7C0%7C637677501372525986%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rLkx%2Bu8LmC9%2BRnD6EmeWksfboZbVozx15nyY4VFab0A%3D&reserved=0 Click here for more information.]
	[https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.google.com%2Fa%2Fusers%2Fanswer%2F9308648%3Fhl%3Den&data=04%7C01%7Cbret%40ChurchofJesusChrist.org%7Cc638a18fb11845fa06af08d97c4f15c3%7C61e6eeb35fd74aaaae3c61e8deb09b79%7C0%7C0%7C637677501372525986%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rLkx%2Bu8LmC9%2BRnD6EmeWksfboZbVozx15nyY4VFab0A%3D&reserved=0 Click here for more information.]

	=== Q. Who has access to manage General Church Zoom accounts for Local Units? ===		=== Q. Who has access to manage General Church Zoom accounts for Local Units? ===
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	=== Q. When a new ward or stake is created, will a new Church-provided Zoom account be available? ===		=== Q. When a new ward or stake is created, will a new Church-provided Zoom account be available? ===
	'''A.''' Yes~~. The Church-provided Zoom~~ accounts are ~~made~~ available in the Meet portal based on ~~the unit number. If a unit is created, a Church-provided Zoom license will be made available for that~~ unit ~~in the Meet portal~~. ~~<blockquote>''Note:  After the new unit is created, it~~ may take up to a week for ~~a Zoom~~ license to ~~be available in the Meet portal~~.~~''  </blockquote>~~		'''A.''' Yes, accounts are available in the Meet portal based on unit numbers. It may take up to a week for the license to appear after a new unit is created.

	=== Q. What is the suggested platform for events requiring over 500 connections, such as Stake Conference, Regional Conference, Firesides, etc.? ===		=== Q. What is the suggested platform for events requiring over 500 connections, such as Stake Conference, Regional Conference, Firesides, etc.? ===
	'''A.''' ~~If more than 500 participants are expected~~ for ~~a webinar, Zoom can be configured to~~ redirect overflow participants to ~~a live streaming service.~~ YouTube Live ~~is the suggested platform~~ for larger events like ~~stake~~ or ~~regional conferences~~. ~~Using~~ Zoom ~~as the front-end platform enables a moderator to hold speakers that are not present in the meetinghouse in~~ a waiting area ~~so that they can be brought into the meeting when it is their turn to speak or pray~~.		'''A.''' Use Zoom for moderation and redirect overflow participants to YouTube Live for larger events like Stake or Regional Conferences. Zoom allows speaker management via a waiting area.

	[[Zoom for Stake Conference\|Click Here for the “Zoom for Stake Conference” article]].		[[Zoom for Stake Conference\|Click Here for the “Zoom for Stake Conference” article]].

	[[Zoom Webinar Use for Stake Conference\|Click here for the “YouTube-Live stream setup” article]].		[[Zoom Webinar Use for Stake Conference\|Click here for the “YouTube-Live stream setup” article]].

	~~=== Q. I have some questions about how to use the new church issued Zoom license. Where can I learn how to use the new features that this tool provides?  ===~~
	~~'''A'''. Please use the following resources for help with any of the specific questions or issues:~~

	~~[https://support.zoom.com/hc/en/category?id=kb_category&kb_category=0044652787af211089a37408dabb35b8 Zoom Help Center.]~~

	~~[[Virtual Meetings]]~~

	=== Q. What can replace the webcast webpage that hosts the links? ===		=== Q. What can replace the webcast webpage that hosts the links? ===
	'''A.''' To more easily inform Church members about local Zoom broadcasts, event created using a Church Zoom license are now automatically imported into the Church Meet "Events" section. This allows event managers to view and publish their scheduled local Zoom events onto the Church's public "Broadcast" page alongside all Church broadcasts at [https://broadcasts.churchofjesuschrist.org broadcasts.churchofjesuschrist.org]. Local events will only be visible to members within their designated unit and when they are logged in. Click [[Local Broadcasts on Gospel Stream\|HERE]] for more instructions.		'''A.''' To more easily inform Church members about local Zoom broadcasts, event created using a Church Zoom license are now automatically imported into the Church Meet "Events" section. This allows event managers to view and publish their scheduled local Zoom events onto the Church's public "Broadcast" page alongside all Church broadcasts at [https://broadcasts.churchofjesuschrist.org broadcasts.churchofjesuschrist.org]. Local events will only be visible to members within their designated unit and when they are logged in. Click [[Local Broadcasts on Gospel Stream\|HERE]] for more instructions.
	=== Q. What support ~~will be~~ provided for Zoom meetings? ===		=== Q. What support is provided for Zoom meetings? ===
	'''A.''' Local units are encouraged to use [https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.zoom.us%2Fhc%2Fen-us%2Farticles%2F360044476331-Webinar-livestream-redirect&data=04%7C01%7Cbret%40ChurchofJesusChrist.org%7Cc638a18fb11845fa06af08d97c4f15c3%7C61e6eeb35fd74aaaae3c61e8deb09b79%7C0%7C0%7C637677501372545975%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bu2ZJY7u189mYtlkIVx4fbu21NRbrZXxqYmkE2ZVDvA%3D&reserved=0 online resources] provided by Zoom for training and troubleshooting.		'''A.''' Local units are encouraged to use [https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.zoom.us%2Fhc%2Fen-us%2Farticles%2F360044476331-Webinar-livestream-redirect&data=04%7C01%7Cbret%40ChurchofJesusChrist.org%7Cc638a18fb11845fa06af08d97c4f15c3%7C61e6eeb35fd74aaaae3c61e8deb09b79%7C0%7C0%7C637677501372545975%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bu2ZJY7u189mYtlkIVx4fbu21NRbrZXxqYmkE2ZVDvA%3D&reserved=0 online resources] provided by Zoom for training and troubleshooting.

Allisonwinder: Update to most current information

2024-08-16T14:57:40Z

Update to most current information

← Older revision		Revision as of 14:57, 16 August 2024
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	== Transition to Zoom ==		== Transition to Zoom ==

	~~=== Q. When should I make the transition to Zoom? ===~~		=== Q. How can I transition from using a streaming platform (YouTube, Facebook, etc.) to using Zoom webinar without substantial cost or effort?   ===
	~~'''A'''. You should begin moving to Zoom as soon as you are able to.~~

	~~=== Q. What is the “Meet portal”? ===~~
	~~'''A.''' The “Meet portal” refers to http://meet.churchofjesuschrist.org and is the online portal where local leaders can request Zoom licenses.~~

	=== Q. How can I transition to Zoom webinar without substantial cost or effort?   ===
	'''A.''' Units currently broadcasting with hardware supported by Zoom such as cell phones (Larix Broadcaster) or laptops (OBS) should be able to transition to Zoom webinar easily without additional cost. Simply make sure the Zoom app is installed on the device and select the correct audio and video source.		'''A.''' Units currently broadcasting with hardware supported by Zoom such as cell phones (Larix Broadcaster) or laptops (OBS) should be able to transition to Zoom webinar easily without additional cost. Simply make sure the Zoom app is installed on the device and select the correct audio and video source.

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	=== Q. Can we get more than one license per unit?  ===		=== Q. Can we get more than one license per unit?  ===
	'''A.''' No. ~~Currently~~, the ~~Church is providing only one Zoom enterprise~~ license ~~per unit~~. ~~Stakes and wards~~ are ~~considered separate units. They are encouraged to use their church provided Zoom license~~ for ~~meetings that require additional features included and to~~ use ~~free Zoom accounts for other meetings where possible~~.		'''A.''' In the rare case where a unit requires an additional license, an STS can submit that request through [https://meet.churchofjesuschrist.org meet.churchofjesuschrist.org]. The Area or Stake making the request for additional Zoom licenses will subsidize the cost from their Area or Stake budget. Although the Area/Stake will be paying for it, they will benefit from the church's bulk contract discount of $90/year per license. Please be specific when filling out the "Request Reason" field as these exceptions are only approved by the Meetinghouse Technology team only for legitimate use cases.

	=== Q. Will previously scheduled meetings and webinars be deleted when the Church-provided license is applied to an existing Zoom account?  ===		=== Q. Will previously scheduled meetings and webinars be deleted when the Church-provided license is applied to an existing Zoom account?  ===
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	[https://support.zoom.com/hc/en/category?id=kb_category&kb_category=0044652787af211089a37408dabb35b8 Zoom Help Center.]		[https://support.zoom.com/hc/en/category?id=kb_category&kb_category=0044652787af211089a37408dabb35b8 Zoom Help Center.]

	[~~https://tech.churchofjesuschrist.org/forum/viewtopic.php?f=146&t=39235 “Zoom General FAQ” article.]~~		[[Virtual Meetings]]

	~~[https://tech.churchofjesuschrist.org/forum/viewtopic.php?f=146&t=39234 “Zoom Overview” article.]~~

	[~~https://tech.churchofjesuschrist.org/forum/viewtopic.php?f=146&t=39107&p=224258&hilit=zoom#p224258 “Zoom setup for Sacrament” article~~]

	~~[https://tech.churchofjesuschrist.org/forum/viewtopic.php?f=146&t=39236 “Zoom Hardware Guidelines” article~~]

	=== Q. What can replace the webcast webpage that hosts the links? ===		=== Q. What can replace the webcast webpage that hosts the links? ===
	'''A.''' ~~Many Technology specialists have created web pages to hold links which don’t change from week to week, so that~~ members ~~only must remember one address which then contains all other links. Currently~~, ~~the church has~~ created a ~~webpage connected~~ to Zoom ~~that fills this need called~~ the [https://~~meet~~.churchofjesuschrist.org~~/ Meet Portal~~]. ~~There are several alternatives to posting links. Some Tech Specialists use a Google Form or Google doc that is accessible~~ to members ~~of the stake with a URL~~. ~~By setting zoom’s privacy you can prevent unauthorized persons from bombarding your zoom meeting.~~		'''A.''' To more easily inform Church members about local Zoom broadcasts, event created using a Church Zoom license are now automatically imported into the Church Meet "Events" section. This allows event managers to view and publish their scheduled local Zoom events onto the Church's public "Broadcast" page alongside all Church broadcasts at [https://broadcasts.churchofjesuschrist.org broadcasts.churchofjesuschrist.org]. Local events will only be visible to members within their designated unit and when they are logged in. Click [[Local Broadcasts on Gospel Stream\|HERE]] for more instructions.

	~~For questions on how to use the new meet portal, please refer to this article:~~ [[~~Meet Portal FAQ~~]]

	=== Q. What support will be provided for Zoom meetings? ===		=== Q. What support will be provided for Zoom meetings? ===
	'''A.''' Local units are encouraged to use [https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.zoom.us%2Fhc%2Fen-us%2Farticles%2F360044476331-Webinar-livestream-redirect&data=04%7C01%7Cbret%40ChurchofJesusChrist.org%7Cc638a18fb11845fa06af08d97c4f15c3%7C61e6eeb35fd74aaaae3c61e8deb09b79%7C0%7C0%7C637677501372545975%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bu2ZJY7u189mYtlkIVx4fbu21NRbrZXxqYmkE2ZVDvA%3D&reserved=0 online resources] provided by Zoom for training and troubleshooting.		'''A.''' Local units are encouraged to use [https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.zoom.us%2Fhc%2Fen-us%2Farticles%2F360044476331-Webinar-livestream-redirect&data=04%7C01%7Cbret%40ChurchofJesusChrist.org%7Cc638a18fb11845fa06af08d97c4f15c3%7C61e6eeb35fd74aaaae3c61e8deb09b79%7C0%7C0%7C637677501372545975%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bu2ZJY7u189mYtlkIVx4fbu21NRbrZXxqYmkE2ZVDvA%3D&reserved=0 online resources] provided by Zoom for training and troubleshooting.

Allisonwinder: added meet portal FAQ

2024-08-09T20:56:55Z

added meet portal FAQ

← Older revision		Revision as of 20:56, 9 August 2024
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	Technology specialists who have problems with the license portal [http://meet.churchofjesuschrist.org/ (meet.churchofjesuschrist.org)] Should contact the [https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/my-calling-as-a-technology-specialist/global-service-department?lang=eng Global Service Department (GSD)], email [mailto:Mht@churchofjesuschrist.org mht@churchofjesuschrist.org], or submit feedback using the [https://research.churchofjesuschrist.org/jfe/form/SV_5bYzR8hzY8R1gkl ‘Feedback’ button] on the meet-portal.		Technology specialists who have problems with the license portal [http://meet.churchofjesuschrist.org/ (meet.churchofjesuschrist.org)] Should contact the [https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/my-calling-as-a-technology-specialist/global-service-department?lang=eng Global Service Department (GSD)], email [mailto:Mht@churchofjesuschrist.org mht@churchofjesuschrist.org], or submit feedback using the [https://research.churchofjesuschrist.org/jfe/form/SV_5bYzR8hzY8R1gkl ‘Feedback’ button] on the meet-portal.



			For questions regarding the use of the Meet Portal, please refer to the [[Meet Portal FAQ]] article.

	[[Category:Meetinghouse Technology]]		[[Category:Meetinghouse Technology]]
	[[Category:Virtual Meetings]]		[[Category:Virtual Meetings]]
	[[Category:Zoom]]		[[Category:Zoom]]

Allisonwinder: Unbold a letter

2024-07-03T16:45:27Z

Unbold a letter

← Older revision		Revision as of 16:45, 3 July 2024
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	[[Zoom Webinar Use for Stake Conference\|Click here for the “YouTube-Live stream setup” article]].		[[Zoom Webinar Use for Stake Conference\|Click here for the “YouTube-Live stream setup” article]].

	=== ~~'''~~Q.~~'''~~ I have some questions about how to use the new church issued Zoom license. Where can I learn how to use the new features that this tool provides?  ===		=== Q. I have some questions about how to use the new church issued Zoom license. Where can I learn how to use the new features that this tool provides?  ===
	'''A'''. Please use the following resources for help with any of the specific questions or issues:		'''A'''. Please use the following resources for help with any of the specific questions or issues:

Allisonwinder: unbold a line

2024-07-03T16:44:52Z

unbold a line

← Older revision		Revision as of 16:44, 3 July 2024
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	[[Zoom Webinar Use for Stake Conference\|Click here for the “YouTube-Live stream setup” article]].		[[Zoom Webinar Use for Stake Conference\|Click here for the “YouTube-Live stream setup” article]].

	=== '''Q. I have some questions about how to use the new church issued Zoom license. Where can I learn how to use the new features that this tool provides? ~~'''~~ ===		=== '''Q.''' I have some questions about how to use the new church issued Zoom license. Where can I learn how to use the new features that this tool provides?  ===
	'''A'''. Please use the following resources for help with any of the specific questions or issues:		'''A'''. Please use the following resources for help with any of the specific questions or issues:

Allisonwinder: add picture

2024-07-03T16:43:50Z

add picture

← Older revision		Revision as of 16:43, 3 July 2024
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	> [[Meetinghouse Technology]] > [[Virtual Meetings]]		> [[Meetinghouse Technology]] > [[Virtual Meetings]]



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	In the box, enter the new email address for that unit’s Zoom account. Click the Update button.		In the box, enter the new email address for that unit’s Zoom account. Click the Update button.
			[[File:License 2.png\|none\|thumb\|871x871px]]
	An email will be sent to the new email address to finalize the Local Unit Zoom account activation.		An email will be sent to the new email address to finalize the Local Unit Zoom account activation.

	=== Q. What email address should be provided for Zoom accounts? ===		=== Q. What email address should be provided for Zoom accounts? ===

Allisonwinder: Major edits to update for today's technology

2024-07-03T16:41:34Z

Major edits to update for today's technology

← Older revision		Revision as of 16:41, 3 July 2024
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	Zoom is the preferred option for broadcasting local church meetings. The church has made available a free enterprise zoom license to all local units since December of 2020.		Zoom is the preferred option for broadcasting local church meetings. The church has made available a free enterprise zoom license to all local units since December of 2020.

	The following statement has been sent to all church leadership worldwide: <blockquote>''Over the past year, the Church has adopted virtual meeting technologies which have allowed members to participate in worship and gospel learning from their homes. As part of the Church’s ongoing effort to improve member experiences while carefully managing available resources, we encourage units to start using Zoom Webinars for meetings that are currently using the Church’s webcast system. '''The Church’s webcast system will be discontinued in July 2022.''''' </blockquote>

	The following FAQ will answer many of the frequently-asked-questions that Technology Specialists have on how to use Zoom, and how to transition ~~from Webcasting~~ to Zoom. ~~If you continue to have questions, please post your questions on the [https://tech.churchofjesuschrist.org/forum/viewforum.php?f=27 Tech Forum in the Non-Interactive Webcasting section].~~		The following FAQ will answer many of the frequently-asked-questions that Technology Specialists have on how to use Zoom, and how to transition to Zoom.

	== ~~Webcast~~ Transition ==		== Transition to Zoom ==

	=== Q. When should I make the transition to Zoom? ===		=== Q. When should I make the transition to Zoom? ===
	'''A'''. You should begin moving ~~all webcast events~~ to Zoom as soon as you are able to. Currently the backend cost of operating the webcast portal is significant, and the quicker we can reduce those costs the better. However, in July of 2022 the portal will be taken down, and you should be totally transitioned by then.		'''A'''. You should begin moving to Zoom as soon as you are able to.

	=== Q. What is the “Meet portal”? ===		=== Q. What is the “Meet portal”? ===
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	=== Q. How do I request a Church-provided Zoom license? ===		=== Q. How do I request a Church-provided Zoom license? ===
	'''A.''' Only individuals who have been called as a technology specialist by their stake, mission, or district Presidents can request Church-provided Zoom licenses. Individuals with these callings can request one license per unit associated with their stake/district/mission in the Meet portal. Individuals assigned one of these callings that cannot access the Zoom licensing page in the portal should contact the GSD or request assistance through the portal feedback button.		'''A.''' Only individuals who have been called as a technology specialist by their stake, mission, or district Presidents, and have it accurately recorded on LCR, can request Church-provided Zoom licenses. Individuals with these callings can request one license per unit associated with their stake/district/mission in the Meet portal. Individuals assigned one of these callings that cannot access the Zoom licensing page in the portal should contact the GSD or request assistance through the portal feedback button.

	[[Creating Church Zoom Account\|Click Here for more information on creating a Church Zoom Account]]		[[Creating Church Zoom Account\|Click Here for more information on creating a Church Zoom Account]]
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	=== Q. How do I change the email address that is associated with the local unit’s Zoom account? ===		=== Q. How do I change the email address that is associated with the local unit’s Zoom account? ===
	'''A'''. ~~Sign~~ into the ~~Church-provided~~ Zoom account, ~~and in~~ the ~~profile settings, edit~~ the ~~“Sign-In”~~ email address ~~associated with~~ the account.		'''A'''. Do not change the email address within the Zoom profile on the official Zoom website. Have the Stake Technology Specialist sign into <nowiki>https://meet.churchofjesuschrist.org/</nowiki> with Church Account credentials.

			In the Local Units Box, select “Manage”.

			From the list shown, locate the associated Local Unit Zoom account needing the email address changed. Click on the existing email address.

			In the box, enter the new email address for that unit’s Zoom account. Click the Update button.

			An email will be sent to the new email address to finalize the Local Unit Zoom account activation.

	=== Q. What email address should be provided for Zoom accounts? ===		=== Q. What email address should be provided for Zoom accounts? ===
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	=== Q. Can you host a webinar and interactive meeting concurrently? ===		=== Q. Can you host a webinar and interactive meeting concurrently? ===
	'''A.''' No. Local units can either run a single webinar or two concurrent standard Zoom meetings.		'''A.''' No. Local units can either run a single webinar or two concurrent standard Zoom meetings. These limitations include:

			* Users cannot host multiple webinars at the same time.
			* Users cannot host 1 meeting and 1 webinar at the same time.
			* Users with [https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061749 scheduling privilege] can manage and act as an [https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067027 alternative host] for all meetings.

	=== Q. When a new ward or stake is created, will a new Church-provided Zoom account be available? ===		=== Q. When a new ward or stake is created, will a new Church-provided Zoom account be available? ===
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	[[Zoom Webinar Use for Stake Conference\|Click here for the “YouTube-Live stream setup” article]].		[[Zoom Webinar Use for Stake Conference\|Click here for the “YouTube-Live stream setup” article]].

			=== '''Q. I have some questions about how to use the new church issued Zoom license. Where can I learn how to use the new features that this tool provides? ''' ===
			'''A'''. Please use the following resources for help with any of the specific questions or issues:

			[https://support.zoom.com/hc/en/category?id=kb_category&kb_category=0044652787af211089a37408dabb35b8 Zoom Help Center.]

			[https://tech.churchofjesuschrist.org/forum/viewtopic.php?f=146&t=39235 “Zoom General FAQ” article.]

			[https://tech.churchofjesuschrist.org/forum/viewtopic.php?f=146&t=39234 “Zoom Overview” article.]

			[https://tech.churchofjesuschrist.org/forum/viewtopic.php?f=146&t=39107&p=224258&hilit=zoom#p224258 “Zoom setup for Sacrament” article]

			[https://tech.churchofjesuschrist.org/forum/viewtopic.php?f=146&t=39236 “Zoom Hardware Guidelines” article]

	=== Q. What can replace the webcast webpage that hosts the links? ===		=== Q. What can replace the webcast webpage that hosts the links? ===
	'''A.''' Many Technology specialists have created web pages to hold links which don’t change from week to week, so that members only ~~have to~~ remember one address which then contains all other links. ~~Currently we do not have another~~ webpage that ~~will host~~ the ~~links~~. ~~However, this capability is in development and should be available prior to July 2022~~. ~~In the meantime, there~~ are several alternatives to posting links. ~~Some~~ Tech Specialists use a Google Form or Google doc that is accessible to members of the stake with a URL. Others use an alternative called linktree. Link Tree is a simple landing page that hosts multiple sites or links. It is free and wards and stakes can set up an account that can host their ward meetings with static links which would not change. Linktree cannot provide nonpublic link lists. By setting zoom’s privacy you can prevent unauthorized persons from bombarding your zoom meeting.		'''A.''' Many Technology specialists have created web pages to hold links which don’t change from week to week, so that members only must remember one address which then contains all other links. Currently, the church has created a webpage connected to Zoom that fills this need called the [https://meet.churchofjesuschrist.org/ Meet Portal]. There are several alternatives to posting links. Some Tech Specialists use a Google Form or Google doc that is accessible to members of the stake with a URL. By setting zoom’s privacy you can prevent unauthorized persons from bombarding your zoom meeting.

			For questions on how to use the new meet portal, please refer to this article: [[Meet Portal FAQ]]

	=== Q. What support will be provided for Zoom meetings? ===		=== Q. What support will be provided for Zoom meetings? ===

Brandg423 at 18:51, 22 June 2022

2022-06-22T18:51:52Z

← Older revision		Revision as of 18:51, 22 June 2022
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	>> [[Meetinghouse Technology]] >> [[Virtual Meetings]]		> [[Meetinghouse Technology]] > [[Virtual Meetings]]