jonesrk wrote: Tue May 19, 2026 11:45 pm The feedback has made it to the developers. We're working on a fix for the problem that causes the issue, but I think I have a data fix for the problem, that I hope to have run tomorrow.
Member Tools failed to load the database
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cwcahoon
- New Member
- Posts: 13
- Joined: Sun Dec 22, 2013 5:36 pm
Re: Member Tools failed to load the database
It works now! Thank you!!!
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StarkJared
- New Member
- Posts: 1
- Joined: Mon Dec 30, 2024 7:46 am
- Location: Fayetteville, AR
Re: Member Tools failed to load the database
Is there a certain amount of time I need to wait before sync will work with my records in a new ward? I had my records transferred today and am getting the same errors described in this thread when I try logging in to the Tools app.
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russellhltn
- Community Administrator
- Posts: 36630
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Member Tools failed to load the database
I'd wait at least 24 hours before getting concerned. I'd expect sooner, but it probably depends on a sync event that happens at certain times.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.