I am unable to attach photos to my reported issues. When I get to the "Attach Files" screen, I click Choose File, choose my file (which is then listed in the Attachment Name box), type a description, and then click Upload.
When I click Upload, however, the name of my file immediately disappears from the Attachment Name box, while a progress bar appears out to the right. Nothing I try can get the file to upload.
I have tried this in both Safari and Chrome, on Mac OS X 10.6.8.
Facility Issue Reporting (FIR) - can't attach photos
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mwgrover
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- Location: Broken Arrow, OK, USA
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jdlessley
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Moderator note: This thread was moved from the FM: Facility Issue Reporting (FIR) Pilot thread as it address issues with the program rather than the roll-out of the program.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
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mwgrover
- Member
- Posts: 85
- Joined: Sun Jul 11, 2010 10:19 pm
- Location: Broken Arrow, OK, USA
Figured it out! The file size must have been too large. I don't know if there is a limitation in the site itself, or if the system was just timing out. My photo was about 2.5 MB, so I reduced it down to approx 300 KB and it uploaded immediately. So if anyone has the same problem, try reducing your photo file size.