Someone stole my Membership Record Number, which means that even if I change my phone and email, he can still change it

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
zhaolun
New Member
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Joined: Thu Mar 02, 2023 9:30 pm

Someone stole my Membership Record Number, which means that even if I change my phone and email, he can still change it

Post by zhaolun »

Someone stole my Membership Record Number, which means that even if I change my phone and email, he can still change it to another ones. What should I do? Can I change my MRN or get a new MRN?
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rmrichesjr
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Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon, USA

Re: Someone stole my Membership Record Number, which means that even if I change my phone and email, he can still change

Post by rmrichesjr »

Ask your ward or branch clerk for the phone number of the Global Service Department. I don't know whether they can issue you a new number, but if anyone can it would be the GSD.
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russellhltn
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Re: Someone stole my Membership Record Number, which means that even if I change my phone and email, he can still change

Post by russellhltn »

You might also ask the clerk to verify what your MRN is just to make sure what you have is accurate.
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BrianEdwards
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Joined: Sun Oct 30, 2016 10:42 pm
Location: Michigan

Re: Someone stole my Membership Record Number, which means that even if I change my phone and email, he can still change

Post by BrianEdwards »

Would two-factor authentication help? I was thinking if you changed your password & phone number to the correct ones, and then enabled two-factor authentication, that would break another person's ability to access your account even if they had your MRN. If that doesn't work, then it seems an undesired limitation of 2FA.
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