I have been unable to access our Directory for the past three days, which shows Internal Server Error or Sorry, We're Ha

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
zhaolun
New Member
Posts: 3
Joined: Thu Mar 02, 2023 9:30 pm

I have been unable to access our Directory for the past three days, which shows Internal Server Error or Sorry, We're Ha

Post by zhaolun »

I have been unable to access our Directory for the past three days, which shows Internal Server Error or Sorry, We're Having Trouble We're sorry, our system is experiencing a problem. Please refresh the page and try again.
You do not have the required permissions to view the files attached to this post.
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russellhltn
Community Administrator
Posts: 36670
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: I have been unable to access our Directory for the past three days, which shows Internal Server Error or Sorry, We'r

Post by russellhltn »

Have you tried using incognito mode? Church websites have an issue with cookie buildup. Using incognito mode is a quick test to see if that's the problem.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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zhaolun
New Member
Posts: 3
Joined: Thu Mar 02, 2023 9:30 pm

Re: I have been unable to access our Directory for the past three days, which shows Internal Server Error or Sorry, We'r

Post by zhaolun »

russellhltn wrote: Fri Mar 03, 2023 10:37 am Have you tried using incognito mode? Church websites have an issue with cookie buildup. Using incognito mode is a quick test to see if that's the problem.
No, it still doesn't work.
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jdlessley
Community Moderators
Posts: 10838
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: I have been unable to access our Directory for the past three days, which shows Internal Server Error or Sorry, We'r

Post by jdlessley »

@ zhaolun. Are others in your ward experiencing the same thing? This may help narrow the possible source of the issue.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
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russellhltn
Community Administrator
Posts: 36670
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: I have been unable to access our Directory for the past three days, which shows Internal Server Error or Sorry, We'r

Post by russellhltn »

You may also want to try other things like seeing if you can access the ward calendar.

Also verify your MRN is connected with the account you're using. You're not showing as a member in the forum software.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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