Provision Account?

Discussions around the setup, operation, replacement, and disposal of clerk computers, not to include using MLS
sydihall
New Member
Posts: 1
Joined: Sat May 03, 2025 12:29 pm

Provision Account?

Post by sydihall »

I’m trying to get a new clerk computer set up and when it got to the part where I click “continue anyway” it took me to the regular login screen to an account called Provision and I’m supposed to type in a password and I don’t know how to get in to finish set up. Any thoughts?
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russellhltn
Community Administrator
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Location: U.S.

Re: Provision Account?

Post by russellhltn »

Press "Enter". The password is blank.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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elliottbergeron
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Joined: Mon Mar 24, 2025 10:53 pm

Re: Provision Account?

Post by elliottbergeron »

This needs to be added to the wiki page for setting up new clerk computers.
https://tech.churchofjesuschrist.org/wi ... k_Computer
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russellhltn
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Location: U.S.

Re: Provision Account?

Post by russellhltn »

But where does it go? Step 10b?
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cmathis
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Joined: Sat Dec 09, 2023 10:03 pm

Re: Provision Account?

Post by cmathis »

Is the Provision account intended to stay around? Since it doesn’t have a password I find that after restarting the computer it automatically logs into that account instead of giving the option to select the new Unit account.
Last edited by cmathis on Sun Aug 10, 2025 10:17 am, edited 1 time in total.
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russellhltn
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Re: Provision Account?

Post by russellhltn »

I believe it disappears or at least is inactive once the setup is complete.
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drathbun121
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Joined: Sun Feb 09, 2025 10:25 am

Re: Provision Account?

Post by drathbun121 »

We have one Clerk computer where the Provision account is not being removed once setup is complete. The machine auto logs into that account whenever the computer is rebooted. I thought that it was supposed to be removed after install.
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russellhltn
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Provision Account?

Post by russellhltn »

drathbun121 wrote: Sun Dec 07, 2025 5:05 pm The machine auto logs into that account whenever the computer is rebooted.
Sounds like it's not able to complete the process.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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drathbun121
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Joined: Sun Feb 09, 2025 10:25 am

Re: Provision Account?

Post by drathbun121 »

My question is, how do I fix it so that it stops doing this?
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nmecantwin73
Church Employee
Church Employee
Posts: 260
Joined: Thu Oct 11, 2007 9:36 am
Location: Utah

Re: Provision Account?

Post by nmecantwin73 »

drathbun121 wrote: Mon Dec 08, 2025 4:42 pm My question is, how do I fix it so that it stops doing this?
The Provisioning Tool exe will need to be run again. If it continues like this, you can contact the GSD Meetinghouse Support team for additional assistance.
https://tech.churchofjesuschrist.org/wi ... k_Computer
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