Missionary daughter can’t sign into her account

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
jwday279
New Member
Posts: 1
Joined: Tue Jun 17, 2025 11:14 am

Missionary daughter can’t sign into her account

Post by jwday279 »

My daughter previously worked at the MTC and had to sign into the church website with 2 step verification. She is now on her mission and no longer has access to the phone number that the code is being sent to. I am hoping we can get rid of the 2 step verification so she can use the embark app.

Thank you,

Janelle Day
rmrichesjr
Community Moderators
Posts: 4480
Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon, USA

Re: Missionary daughter can’t sign into her account

Post by rmrichesjr »

The missionary's mission office might be able to help, but it's like she will need to contact the Global Services Department to turn off MFA.

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