Fix Record Association
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LeslieLewis82
- New Member
- Posts: 2
- Joined: Wed Mar 04, 2026 9:21 am
Fix Record Association
Hi all! I am a new member looking for some help. I created an account on the church's website, and I included my membership record number. When I try to log into the tools app, I get an error that states, "Your membership record number needs to be connected with this Church Account. When I click the button that takes me to my Church Account, it shows my MRN. I am unsure what is going on. Has anyone else experienced this and might could recommend a fix? Thank you!
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russellhltn
- Community Administrator
- Posts: 36521
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Fix Record Association
How new? It can sometimes take a day or two for all the computers to sync up.
The other question is what ward/branch are you in? Member Tools won't work if your record is not in a ward or branch.
I'd suggest talking to you ward membership clerk to make sure everything looks good from his end.
The other question is what ward/branch are you in? Member Tools won't work if your record is not in a ward or branch.
I'd suggest talking to you ward membership clerk to make sure everything looks good from his end.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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LeslieLewis82
- New Member
- Posts: 2
- Joined: Wed Mar 04, 2026 9:21 am
Re: Fix Record Association
I was baptized this past Saturday and received a temporary temple recommend on Sunday. I spent some time with the clerk on Sunday, who made sure all my info was in the system and was correct. When I log into the website, all my info looks correct, I have access to features I did not have prior to receiving my MRN.
I am in the Gardendale Ward and it does show that by my name when I log into the website.
I am in the Gardendale Ward and it does show that by my name when I log into the website.