Member Tools failed to load the database

[cwcahoon]

It works now! Thank you!!!

The feedback has made it to the developers. We're working on a fix for the problem that causes the issue, but I think I have a data fix for the problem, that I hope to have run tomorrow.

[StarkJared]

Is there a certain amount of time I need to wait before sync will work with my records in a new ward? I had my records transferred today and am getting the same errors described in this thread when I try logging in to the Tools app.

[russellhltn]

I'd wait at least 24 hours before getting concerned. I'd expect sooner, but it probably depends on a sync event that happens at certain times.

[stefancoburn]

I am having the same issue. Just moved to new ward. Can't get Tools to update or log in properly. Same data load issue notification.

[MichaelSan1097]

Same issue. I moved wards and it is not loading the database. My old clerk moved the records 4 days ago and it is still showing errors. I’ve cleared my cache, uninstalled, and turned my phone off several times.

I have a mobile temple recommend and am unable to show it. What can I do?

P.S. I checked on my computer and I have access to the directory and such. My mobile tools app is just not downloading the database properly.

[jdlessley]

Same issue. I moved wards and it is not loading the database. My old clerk moved the records 4 days ago and it is still showing errors. I’ve cleared my cache, uninstalled, and turned my phone off several times.

Did you try the Refresh Data option found in Member Tools > Settings? A Refresh Data provides a more complete data update that involves a more complete download of new or changed data than a sync does.